Customer Support

Customer Support

Customer support is very important to us. We will help you to find the right set-up for your project when it comes to choosing the right GPS collar, the communication options, sensors, collar size, etc. If you need more information or want to discuss your project with us, you can send us an email or give us a call. We are also happy to call you back.

We will ship the collars fully programmed and configured according to your requirements, so you can deploy them directly. Afterwards, you can change the programming and configuration remotely, even if the collar is on the animal1.

Support does not end with the delivery. If necessary, we will guide you through the collar set-up via email, telephone, or Skype. In difficult cases, we can also guide you with our remote desktop support, which is a part of our software package. This way we can solve the problem directly on your computer and show you the steps you need to work with our software.

If you are using GSM collars, you can set up your own GSM ground station, but you are also welcome to use our GSM ground station. We will manage the collar communication for you and forward the data of your collar to your computer via email free of charge2. New commands will be sent by us to the collar on your request, so you don’t have to worry about communicating with your collar.

We offer a two year warranty for the electronics in the collars. Customer support, however, is not time-limited. We will be available for the entire lifetime of the collar and after, free of charge. This includes call-back service to everywhere in the world.

Used collars can be sent back for a free check-up and refurbishment (charges apply depending on necessary repairs or upgrades). With exception of the 1C collars, you can replace all batteries and VECTRONIC Drop Offs yourself in the field to give you full flexibility.

1Depending on the communication options in the collar.
2Extra roaming fees from your GSM provider might apply.