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My Vectronic
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MyVectronic Manuals

Manage and view orders

Requirements:

Orders are created by your VECTRONIC sales contact. Once an order has been assigned to your account, it will appear in the tab Orders of MyVectronic.

Table of contents

Order view
 •  Order item status
 •  Addresses | Payment
 •  Order status
Order item configuration view
Order item details view

The tab Orders allows you to manage orders and get an overview of their configuration and status.

Order view

Below is an example of an order view.

Order A holds the Order Status In Configuration and has:

  • a first item that is still Incomplete.
  • a second item that is Complete. 
  • a blank Addresses | Payment section.

    Order B holds the Order Status Submitted and has:

    • a first item that is Submitted.
    • a second item that is In Production.
    • a third item that is Shipped.
    • a filled in Addresses | Payment section.

    To make an order executable, all fields within all the order items, as well as the section Addresses | Payment, are required to be filled in correctly and completely.

    Here is an overview of the order item statuses and how to handle them.

    Order item status

    Order item status Description Screenshot

    The status Incomplete is displayed when fields are left blank or filled in incorrectly. As shown in the screenshot, such an order item can be resolved by the button  Configure.

    A yellow help dialog box leads to each field that needs to be completed. Only when all fields have been filled in correctly and completely the order item can be finalized by the button   Submit:

    Tip: By clicking on the text Go to the next field with incorrect value you will be directed to these fields without further searching. (Read more)
    /

    The status Complete is displayed when all order item fields have been filled in but the section Addresses | Payment is not filled in completely or correctly. In this case, the order item cannot be transmitted via the button   Submit.

    The status Ready to submit is displayed when all order item fields and the section Addresses | Payment have been filled in correctly and completely. The order item is ready, and nothing is preventing it from being transmitted via the button   Submit.

    This is the last chance to edit the order item once more via the button Configure before clicking the button   Submit. (Read more)

    The status Submitted is displayed when the order item was configured correctly and completely and has been successfully transmitted via the button   Submit.

    It is no longer configurable and can only be inspected using the button   View. (Read more)

    The status In Production is displayed when the order item is already being produced.

    Consequently, it is no longer configurable and can only be inspected via the button   View. (Read more)

    The status Shipped is displayed when the order item has already left Vectronic and is on its way to the given shipping address.

    You can still inspect it by using the button   View. (Read more)

    Addresses | Payment

    The order section Addresses | Payment needs to be filled in correctly and completely. The following information must be provided:

    Invoice Address:
    • Organization
    • Full Name
    • Street Address
    • Postal Code, Country

    Delivery Address:
    Enter an address here in the same way, or use the checkboxes shown.

    Payment method | extra info:
    Choose one of the available payment methods.

    This screenshot illustrates the concept:

    Order status

    The higher-level Order Status follows the lower-level order Item statuses described above and reflects the earliest status that is still present within the order according to the following priority:

    In Configuration → Submitted → In Production → Shipped

    Therefore, the following table does not explain the meaning of the Order Status again, but describes how the Order Status follows the order item statuses.

    Order Status Description
    In Configuration If at least one order item is still editable, i.e. in status Incomplete or Complete/Ready to submit, the overall status of the order continues to be displayed as In Configuration.
    Submitted If at least one order item still has the status Submitted, the overall status of the order continues to be displayed as Submitted.
    In Production If at least one order item still has the status In Production, the overall status of the order continues to be displayed as In Production.
    Shipped Only when all order items have been marked as Shipped the order status will be displayed as Shipped.

    Order item configuration view

    By clicking the button Configure, of an order item that is still editable, i.e. in status Incomplete or Complete/Ready to submit, you can access its order item configuration:

    A yellow help dialog box leads to each field that needs to be completed. Only when all fields have been filled in correctly and completely can the order item be finalized by the button   Submit:

    Tip: By clicking on the text Go to the next field with incorrect value you will be directed to these fields without further searching.

    The order item configuration view provides the following buttons:

    Button Description
    Change the name of the configuration.
    Delete the configuration.
    Display configuration overview.
    Provide explanations if you need further details.

    Order item details view

    By clicking the button View, of an order item that is not editable anymore, i.e. in status Submitted, In Production or Shipped you can access its order item configuration view:

    This order item details view does not provide any buttons or interactions. It is only available to keep track of the order item status and view the order item details.